​​Effective Date: January 1, 2024​​

📦 Return Eligibility​​

1. ​​Timeframe​​:
   • 14 days from delivery (custom orders excluded)
2. ​​Item Conditions​​:
   • Unworn, undamaged, and in original packaging
   • Includes all accessories (e.g., dust bag, gift box, engraved cards)
3. ​​Non-Returnable Items​​:
   • Engraved/customized jewelry (quality issues exempted)
   • Opened/contaminated consumables (e.g., jewelry cleaners)

​​🛒 Return Process​​

1. ​​Initiate Request​​:
   • Submit via “Order Center” on our website (upload order ID + photos of sealed items)
2. ​​Shipping Options​​:
   • ​​Prepaid Return Label​​: Standard shipping (non-expedited) provided
   • Self-shipping: Retain tracking confirmation
3. ​​Quality Check​​:
   • 3 business days for inspection post-receipt
4. ​​Refund Timeline​​:
   • Original payment method within 5–7 business days

​​💎 Special Cases​​

• ​​Defective Products​​:
  Free replacement + ​​”Stardust Compensation Voucher”​​ ($50 value)
• ​​Wrong/Damaged Items​​:
  Priority reshipment or full refund (choose one)
• ​​Gift Orders​​:
  Free “Anonymous Redirect” service (additional shipping fees apply)

​​🌱 Sustainable Alternatives​​

For ineligible returns:

1. ​​Eco-Conscious Recycling Program​​:
   Send back unworn LAUNRORA pieces for ​​5% loyalty points​​ (1 point = $0.01 USD)
2. ​​Trade-In Program​​:
   Use retired jewelry as store credit (minus $5 restocking fee + value adjustment)

​​⚠️ Key Notes​​

• Compliant with ​​U.S. Consumer Protection Act​​ (and local regulations where applicable)
• Policy updates via email + website banners
• Disputes resolved via ​​support@launrora.com​​

​​Policy Features​​:

​​Global Readiness​​: Flexible for cross-border transactions

​​Extended Window​​: 14-day period balances user experience with operational needs

​​Eco-Incentives​​: Encourages sustainability without direct cash refunds

​​Gift-Friendly​​: Anonymous redirection retains recipient privacy